Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! At the Operations department, our mission is to ensure smooth operations by providing outstanding quality of service and delivering prompt and accurate answer to stakeholders.

As our next Tour Guide Operations Specialist, you will be finding, training, and managing the best tour guides to ensure world-class operations for our brands. You'll be the go-to person for TC's and internal stakeholders, on topics such as departure allocation, contract negotiations and changes, emergency handling, and making sure information is shared and processes are followed. 

We are convinced that sharing great moments at work allows us to grow stronger together. You will be an active member of a fun team that has a high impact on our tour guides and customer satisfaction. In this small and effective team, you will report directly to our Tour Guide Operations Manager. 

NOTE: Please  keep in mind, we'll only consider applications written in English.

Your main responsibilities will be

  • Ensure that our tour guides deliver the best possible service to our customers and take action if you see an issue.
  • Constantly check if processes are being followed and adapt if needed.
  • Share tour guide insights after a trip with the appropriate internal stakeholders in order to improve service quality.
  • Negotiate and sign contracts to have the best tour guides working with us.
  • Offer high-quality training to tour guides across our brands.
  • In case of emergency, react quickly, find the best possible solution, and share information with stakeholders.

The basics you bring along

  • Experience as or extensive work with tour guides
  • Excellent organizational and communication skills
  • Ability to focus on few priorities and to say "no" to things
  • Negotiation skills
  • Experience in giving high-quality trainings  
  • Flexible time management in emergency situations
  • Great language skills in English and German and/or French

You can impress us even more with

  • Experience defining new operational workflows and processes.
  • Passion for excellence and an eye for detail.
  • Great language skill in Spanish.

What we promise you

  • Freedom to be creative in achieving results.
  • International & friendly working environment.
  • Quarterly Social Days and Team Events.
  • Work out of other offices in the Ventura network around the world.
  • Opportunity to constantly learn and grow.
  • We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
  • Yearly 3-week-offsite, if we achieve our goals.
  • Participation in the overall company's profits.
  • Visit our Career Page to get more insights into our office life.

Confidentiality & Diversity 

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers. 

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.

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