Travel Specialist for Japan (German Speaker)

Join us at Ventura TRAVEL – a group of specialized travel brands that unleash the adventurer in every person! In Japaventura, our mission is to wow our customers with unforgettable, authentic, and responsible travel experiences in Japan.

As a highly motivated, proactive, and passionate Travel Specialist for Japaventura, you will plan, design, and sell life-changing trips to Japan. In this role, you will have the opportunity to deliver great customer service from first contact to the end of their trip, develop new products, and help our clients make the most informed buying choice possible 

By joining the Ventura TRAVEL family, you will be offering authentic, interactive, and innovative travel experiences. We want our travelers to enjoy the enriching culture and beauty of the country while being immersed in interactive group activities with the locals and unforgettable travel experiences.

Important: The start date for this position is June 1st, 2024

On daily basis you will

• Offer advice to our customers before, while and after the trip (by phone and e-mail).
• Provide a unique sales experience by phone and email that will help us to reach your goals.
• Work on the content in German for the website: you create new material on a regular basis, or you translate existing texts from English.
• Coordinate the trip of our guests with internal and external service providers (e.g. flights department, local providers, guides and other) ensuring the extraordinary quality of the trips we offer.
• Design of amazing trips that will delight your customers.
• Negotiate the services and prices with the local service providers, getting the best deals for Japaventura and our clients.
• Put the traveler into the focus and delight them with a world-class customer service that actually address customer needs.

The basics that you bring along

• Great communication skills, both on a verbal and written level, in English, German (native level) & Japanese (a big plus).
• You are passionate about being in contact with our clients (both by phone or via email).
• You have a good understanding on how to sell a travel product.
• You are passionate about Japan and have travel experience there.
• It's fun to be around you, and your future colleagues enjoy working with you.
• And last but not least: you bring a positive attitude and remain calm under stress.

You can impress us even more with

• Good knowledge of Japanese for partner communication is a big plus.
• Experience in tourism industry and especially tour-operator.
• Sales and customer service experience.
• Software skills.

What we promise you

• Participation at the overall profit of all of our brands, such as all of our employees.
• Possibility to learn & grow with us – we believe in constant development.
• Development of your ideas with lots of freedom while giving you the support you deserve, you deserve trust and not bureaucracy.
• Open & transparent company culture with weekly talks with the CEO and access to all the data you need.
• Option to work from our fun, central office in hip Berlin Kreuzberg or a different location (full remote possible).
• Possibility to travel to another of our offices to work and personally meet other team members (i.e. we have offices in Bolivia, Peru, Ecuador and Colombia).
• Yearly 2-week-offsite, if we achieve our goals (so far we went to South Africa, Morocco, Mexico, Brasil & Costa Rica).
• We take the Ventura core values seriously, for example each quarter we have a Fun Day, A Fair Day and a Focus day
• Possibility to benefit from great travel trade discounts i.e. from Airline partners or Deutsche Bahn.

Curious?

You are looking for a job you love and at the same time you come up to our requirements, are enthusiastic about the responsibilities for this position and on top of that share our values? Then, we are looking forward to receiving your application in English.

Confidentiality & Diversity 

Applications at Ventura TRAVEL are treated with strict confidentiality. We use a professional HR-Software that only grants access to your applications to HR, the Recruiting Manager, and the interviewers.

It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.